Privacy Policy

Bali Malayali (“Bali Malayali”, “we”, “us”, or “our”) is a travel destination-management company that plans and operates personalized trips, tours, and experiences in Bali. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, contact us, or communicate with us — including over WhatsApp.

If you have any questions about this policy or your data, contact us at info@balimalayali.com.

We collect the following categories of information:

• Contact details — your name, phone number (including WhatsApp number), and email address.
• Trip details — travel dates, destinations, number of travelers, preferences, and special requests you share with us.
• Messages — the content of messages you send us (including WhatsApp messages), and our replies, so we can plan and support your trip.
• Payment information — billing details processed by our payment providers. We do not store full card numbers on our own systems.
• Website usage — pages viewed, device and browser information, and cookies or similar technologies (see Section 6).

We use your information to:

• Respond to your enquiries and provide quotes, itineraries, and bookings;
• Communicate with you about your trip across channels you choose, including WhatsApp;
• Process payments and manage your booking and travel arrangements;
• Provide customer support before, during, and after your trip;
• Send you relevant updates or offers where you have consented (you can opt out at any time);
• Improve our website and services, and comply with legal obligations.

We use the WhatsApp Business Platform, provided by Meta, to communicate with you. When you message us on WhatsApp, or agree to receive messages from us, the content of those messages, your WhatsApp display name, and your phone number are processed so that our team can assist you and keep a record of your trip conversation.

Your use of WhatsApp is also subject to WhatsApp’s own Privacy Policy. We only send you marketing or promotional messages on WhatsApp if you have opted in. You can opt out of such messages at any time by replying STOP, after which we will not send you further marketing messages.

Where applicable law requires a legal basis, we rely on: your consent (for example, marketing messages); the performance of a contract (to plan and deliver your trip); our legitimate interests (to operate and improve our services); and compliance with legal obligations.

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling some cookies may affect how the website functions.

We do not sell your personal information. We share it only with:

• Service providers who help us operate, such as messaging platforms (including Meta/WhatsApp), payment processors, and hosting and analytics providers, under appropriate confidentiality obligations;
• Travel suppliers (such as hotels, transport, and activity operators) only as needed to fulfil your booking;
• Authorities where required by law, or to protect our rights, safety, and property.

We keep your information for as long as needed to provide our services and for a reasonable period afterwards to meet legal, accounting, and operational requirements. When it is no longer needed, we delete or anonymize it.

Depending on your location, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us at info@balimalayali.com. You can also opt out of WhatsApp marketing messages at any time by replying STOP.

We use reasonable technical and organizational measures to protect your information, including encryption of sensitive credentials and access controls. No method of transmission or storage is completely secure, but we work to safeguard your data.

We operate in Bali, Indonesia, and serve travelers from around the world. Your information may be processed in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

Our services are intended for adults. We do not knowingly collect personal information from children without the involvement of a parent or guardian who is arranging travel.

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date above.

Bali Malayali
Email: info@balimalayali.com
Website: balimalayali.com